These Terms and Conditions (“Terms”) set out the agreement between Tutors4Tutees (“we”, “us”, “our”) and the following parties:
- Tutors: Individuals delivering tuition services via Tutors4Tutees.
- Clients: Parents, guardians, or students receiving tuition services.
By registering for or using our services, both tutors and clients agree to be bound by these Terms.
1. Tuition arrangement
- Tutors4Tutees facilitates and manages all tutoring arrangements between tutors and clients.
- All bookings, payments, and ongoing communication are coordinated through Tutors4Tutees' systems and representatives.
2. Permitted communication channel
- Communication between tutors and clients is only permitted via WhatsApp group chats that include the parent or student, the assigned tutor, and the founder or a representative of Tutors4Tutees.
- Private or direct messaging outside the approved group chat, such as personal WhatsApp messages, texts, calls or social media, is not permitted.
- This policy ensures transparency, safeguarding and proper oversight.
3. No external tuition agreements
- Clients and tutors must not enter private arrangements for tuition services outside Tutors4Tutees.
- Any attempt to bypass Tutors4Tutees to arrange or continue tuition independently will result in immediate termination of the agreement and may lead to legal action for recovery of lost earnings and damages.
4. Notice period to end tuition
- Clients must provide a minimum of three weeks' written notice to terminate ongoing tuition.
- During this notice period, tuition and payments will continue as scheduled.
- Failure to provide the required notice will result in continued billing for the three-week period, regardless of lesson attendance.
- Tutors must provide a minimum of two months' written notice to terminate ongoing tuition to allow sufficient time to find the client a new tutor.
- During this notice period, tuition and payments will continue as scheduled.
5. Payment terms
- Tuition is charged at a flat rate determined at the time of booking.
- Payments are collected in advance through our bespoke Tutors4Tutees platform.
- Late payments may result in suspension of tuition, late payment fees or potential termination of the agreement.
- Tutors are paid by Tutors4Tutees and must not accept or request direct payments from clients.
6. Cancellation policy
- Clients must give at least 48 hours' notice to cancel or reschedule a session.
- If less than 48 hours' notice is given, the full lesson fee may still apply unless there is an unforeseen emergency, at Tutors4Tutees' discretion.
- Tutors must also give at least 48 hours' notice if they need to cancel a session, and a make-up session should be arranged.
7. Tutor standards and vetting
All tutors must:
- Provide an up-to-date DBS certificate.
- Maintain professional and respectful conduct.
- Adhere to the safeguarding and communication policies outlined above.
- Understand that tutors found breaching this agreement may be permanently removed from the platform.
8. Safeguarding
- All tutoring with students under 18 must take place with parental knowledge and oversight, through approved communication channels and in line with safeguarding best practice.
- Tutors4Tutees may monitor or audit communications and sessions for compliance and safeguarding purposes.
9. Limitation of liability
- Tutors4Tutees is not liable for any indirect, incidental or consequential loss.
- Our total liability is limited to the amount paid for tuition in the past 30 days.
10. Data protection
- Personal information is handled in accordance with UK GDPR and the Data Protection Act 2018.
- We do not share or sell personal information to third parties. It is only used to deliver tutoring services.
11. Termination of agreement
Tutors4Tutees reserves the right to terminate the agreement immediately if:
- A party breaches these terms.
- Payments are repeatedly missed.
- There are safeguarding or conduct concerns.
Acknowledgement & agreement
By signing or ticking “I agree” on our digital platform, both parties confirm that they have read, understood and agree to these terms.